Frequently Asked Questions

When will my order ship?
Most orders ship out in between 1 and 4 business days. Once your order ships via Fedex, transit time is about 1-4 business days. So you could receive your order any where from 2 to 8 business days depending on when your order ships and where you live. Contact us if you need your order by a certain date, and we'll do our best to accomodate your request.

Can I pay for Express Shipping?
Express shipping like Fedex Overnight or 2day is expensive for our large, heavy packages. We don't make these options available on our checkout page, but if you need it fast please contact us and we'll get a custom quote for you and make sure you get it in time.

What is Expedited service?
We compress all Fombags for shipment right before they are picked up by Fedex. This means that when you receive it, the foam has only been compressed for a few days and fluffs back up within minutes. This is preferable to our competitor's service where your bag might have been compressed for weeks before you receive it and may take days to fluff up. Because of this process, we can only ship as fast as we can compress Fombags. Selecting the Expedited service fee ($19) bumps your order to the front of the line and ensures it will ship within one business day.

Can I remove and wash the cover?    What is a liner?
Yes. All Fombags come with a liner. A liner is an inner cover that holds the foam, and the cover fits around it. Covers can be easily removed and machine washed. Our liners are made of very strong canvas and double stitched for extra strength.

Is the fömbag a Lovesac knockoff?
Or is it more like the Lovesac is a knockoff of the 70's hippy foam bag? Either way, they make a great product, and so do we - only ours is easier on the wallet. We know you'll love either the fômbag or Lovesac.

Can I get a sample of the material?
Sure! Use our sample ordering page to get up to 5 fabric samples sent out free. The colors of the images on our website look slightly different on every computer, and you may want to see if a certain material will look good in your room.

Why are your fômbags priced so low if they are really high quality?
There is not any need to charge $600 for a 6' bag if not paying high mall-store rent. We are the manufacturer and we have low overhead. Therefore can sell an absolutely top quality product at a great price. We think the whole world needs to be more comfy, so we're passing on the savings to you!

What is your return policy?
Our Money Back Guarantee is that you can return your fômbag within 30 days for a full refund. We'll even refund the original shipping costs. Most of our competitors will charge a beefy restocking fee (up to 20%) and won't refund your original shipping costs. That's how confident we are that you'll love our product. The customer will be responsible for the return shipping arrangements and cost. A return authorization must be issued before any return will be accepted, please call or email us if you need return authorization.

What is the Fombag warranty?
Three Years! Our Fombags are highest quality on the market and simply will not fail or break with normal use. If you have any type of problem due to a manufacturing defect within 3 years, we'll replace or fix the problem quickly. The customer is responsible for the return shipping, but Fombag will pay to ship the repaired or replaced item back to you. Fact is, we just almost never have any warranty problems! Read our comparison page for more info on why our bags are so durable.

Do you ship outside of the lower 48 US states?
We will ship to your location, but there will be extra shipping charges outside of the lower 48 states. These are big heavy packages that can be expensive to ship, but they sure are worth it! If you are in Alaska, Hawaii, Canada, or another country, Contact Us for a shipping quote. Make sure to tell us your zipcode/postal code and the size of bag you want.